Return Policy

At Tehzib Shop, customer satisfaction is our priority. While we strive to provide the best shopping experience, there are specific guidelines for returns. Please review the policy details below.

Order Cancellation

You may cancel your order any time before receiving a confirmation message. To cancel, simply ignore the confirmation link sent to you. Once the order is confirmed, cancellations are not accepted.

Return Policy

We aim to make our products as accurately represented as possible with detailed descriptions and high-quality images. However, due to variations in screen displays, the colors shown on your monitor may differ slightly from the actual product.

Quality Check:

All items go through quality control before dispatch. If you receive a product that is not in perfect condition, please contact us immediately. Products that are incomplete, damaged, or dirty due to customer handling will not be accepted for return.

Liability Disclaimer:

By purchasing from Tehzib Shop, you agree that we are not liable for any damage or loss resulting from product misuse, storage, handling, or shipping. Tehzib Shop is also not responsible for any delays or damage caused by the courier service.

Return Conditions

• Products must include all original tags, manuals, warranty cards, accessories, and free items (if any).
• Returns will not be accepted for "change of mind" reasons or if you no longer need the product.
• The product must be returned in its original manufacturer packaging.
• A shipping label or bill is required with the product to verify it was ordered from us.
• You must fill out the return form within 12 hours of receiving the parcel. Requests made after this period will not be accepted.

How to Return an Item

1. Ensure the product meets our return conditions listed above.
2. Fill out the contact form within 12 hours of receiving your order.
3. Our representative will contact you with return shipping instructions if your request is eligible.
4. Carefully pack the item and send it to the address we provide.

Important Notes

• Any return request that does not follow our return conditions will be declined.
• "Change of mind" returns will not be accepted if the product is no longer needed.
• Tax and shipping charges are non-refundable.
• The customer is responsible for all return shipping costs.

Return Processing Time:

The return process usually takes about 3-4 business days to complete, depending on the situation.

Contact Us:

If you have questions or concerns about our cancellation and return policies, please reach out to us via phone, email, or by filling out the form on our website.